Retractable Hose Reel FAQs

Here are some popular questions we often receive about retractable hose reels. If you can’t find your answer here, give our customer service a call at 1 300 804 213.

Frequently asked questions

15, 20, 25, 30, 35 meters

The set has everything you need. It includes a premium quality 13mm hose, GARDENA Fittings (Tap Nut Adaptor, Hose Connector and Water Stop Hose Connector), a 1.5 metre hose connection to reach the tap, an easy-to-install bracket (including template) and a GARDENA Adjustable Spray Nozzle.

The hose of the GARDENA Retractable Hose Reel has a kink rating of 10/10.

The supplied wall plugs and screws are to be used on masonry walls. Walls of other material would require different types of screws, such as dyna bolts or wood screws (not included).

A mounting template is provided in the carton that assists with the positioning of the screws.

If you are using the screws supplied then the best tool is a 10mm hex socket bit.

Additional brackets for the GARDENA Retractable Hose Reels can be purchased through the Bunnings special orders desk.
Order part number 597919401 for the 15, 20 and 30 m models
Order part number 529888701for the 25 and 35 m models

Our retractable hose reels are designed and manufactured for smooth even retraction over a long period of time. Because of this, the internal springs are tensioned to a point where it has the potential to cause harm if the hose box were to be opened.

It is best to depressurise the hose when not in use so once the watering session is finished , turn the water off at the tap and open the nozzle to allow the water to escape when retracting.